DOORS Career Advancement Program

  • Program Starts:
  • Currently not open for application
  • Duration
  • 24 months
  • Eligibility:
    • University graduates or post graduates
    • Minimum 5 years of work experience
    • Minimum 2 years of experience in one or more functions of front-line sales, operations, customer service or risk
    • For existing or past dunia employees, their performance on the job will be an additional consideration
  • Candidates currently not working in dunia would, if selected, be required to join dunia prior to the start of the program.
  • Application Form:
  • Click here to download
  • Application Deadline:
  • Currently not open for application
  • Location:
  • dunia Training Academy, Dunia Finance, Dubai Outsource Zone
 

DOORS is a unique and exciting recruitment and career opportunity for participants with the passion and focus to accelerate their learning & professional growth. It will enable participants to perform better, raise their potential to handle roles with greater complexity, accountability & problem solving, and progress faster in their careers. They will also learn to flex & adjust with agility & speed and stay ahead of the changing demands of the customer & environment.

dunia DOORS Program is a two-year accelerated career progression program in the core banking and financial services functions of sales, operations and risk for high-potential individuals currently engaged in front-line roles in these functions.

Program benefits

This program will help participants to:

  • Accelerate their career growth in dunia
  • Prepare them to effectively lead and manage high performance teams
  • Consolidate and build on existing knowledge about finance and banking
  • Handle greater complexity and accountability
  • Enhance analytical and problem solving skills
  • Learn effective and proven sales, marketing, negotiation and customer service techniques
  • Communicate ideas with clarity and conviction
  • Make high impact, professional presentations
  • Manage competing priorities and increase focus
  • Build relationships across the organisation
  • Build confidence in their innate abilities

Click here to download the Program Brochure

Program highlights

The dunia DOORS program is structured into 4 phases that will enable participants to not only acquire critical skills and knowledge, but also test them through real-time application in business.

Phase 1 – Month 1-6 - class-room training every week

Phase 2 – Month 7-9 – Involvement in team challenges and projects on real business issues of strong strategic interest to dunia, and implementation of viable solutions & delivery of results

Phase 3 – Month 10 onwards - Larger responsibility or Team Leader role benchmarked at higher compensation, upon successfully meeting the requirements of the first two phases over the initial 9 months

Phase 4 – Ongoing -Nomination for an external training program at leading colleges, during the second year. Only top-tier, continually performing candidates will be considered for such training(s), based on merit and performance.

Participants will need to continue to work and meet full performance standards on their existing roles in dunia, as well as additionally stretch to meet all program requirements throughout the program duration.

Program modules

During the first 6 months, participants will be engaged in intensive class-room based sessions conducted every week. The program delivery will involve an interesting mix of case studies, presentations, group discussions, and individual and group assignments. Each month will focus on a different theme, and cover key business aspects:

Month 1: The dunia Difference

  • Succeeding as a start-up in a challenging environment
  • The dunia value proposition – what makes us different
  • Driving growth through innovation
  • Characteristics of high achievers

Month 2: Understanding the Macroeconomics of UAE and Banking

  • Fundamentals of banking
  • dunia and the UAE banking sector
  • Impact of events (local & global) on business
  • dunia’s financial overview

Month 3: Mastering the Art of Persuasive Selling

  • Customer centricity vs. product centricity
  • Guiding a customer from awareness to action and advocacy
  • Negotiation skills, handling objections and rejection
  • Channel management

Month 4: Ensuring Seamless Operations and Customer Delight

  • Effective customer relationship management – satisfaction, loyalty and delight
  • Dealing with customer remorse
  • Banking operations, capacity planning & quality control
  • Business continuity / contingency planning

Month 5: Understanding Credit Risk and Collections

  • Consumer credit risk assessment and acceptance criteria
  • Effective collections – Treating customers fairly

Month 6: Leading Teams

  • What makes a good leader, different leadership styles
  • Building and leading high performance teams
  • Conflict resolution, motivating team members, delegation and empowerment

Who should attend?

This program is exclusively designed for those who are:

  • Willing to work hard with focus, energy, passion, creativity, innovation and execution excellence
  • Seeking to challenge themselves by stepping out of their comfort zone
  • Keen to acquire core conceptual, technical and human skills
  • Aspiring to lead teams to attain ever-challenging goals and targets
  • Focused on delivering top-tier performance against all odds
  • Aspiring for an accelerated career progression, typically in the areas of sales, operations and risk

Application process

Eligibility

  • University graduates or post graduates
  • Minimum 5 years’ work experience out of which minimum 2 years’ experience in one or more functions of front-line sales, operations, customer service, credit or risk
  • For existing or past dunia employees, their performance on the job will be an additional consideration

Candidates currently not working in dunia are welcome to apply. If selected, they would need to join dunia prior to the start of the program.

Selection

This is a highly selective program. The rigorous screening process involved ensures that the class size is restricted to 20 high potential high performers each year. Candidates need to demonstrate technical, behavioral and cultural fit, which would be tested through a 360 degree process encompassing written answers to essay questions, recommendation letters, academic & professional performance assessment, and interviews.

How to enroll

Applicants need to submit the following documents by emailing a scanned copy to doors@dunia.ae:

  • Completed application form Click here to download
  • Curriculum Vitae
  • Full academic transcript from your most recent college/university
  • At least 2 reference letters from people who have been closely associated with you in a working or academic relationship, and who can attest to your professional abilities. These could include your existing or former manager or colleague, your teacher, coach, mentor, counselor etc. Format for reference letters is specified in the application form.
  • Responses to essay questions enclosed in the application form
  • Other certifications / qualifications
  • Copy of valid passport, residence visa and Emirates ID (for UAE residents)

Application materials will be reviewed and invitations for further screening processes will be made by e-mail. Candidates finally selected will be notified.

What our employees have to say:

  • Wilson Huarde – Customer Services & Quality Analyst; with dunia since July 2008

    I have been blessed to be with dunia for 6 exciting and challenging years. Tremendous exposure and learning every day. A company with inspiring and encouraging mentors, from my direct supervisor up to the CEO. Looking for more years of success with dunia!

  • Ishrath Mehar Banu – Collections Officer; with dunia since May 2011

    Dunia is the place where I could create the right equilibrium between work and life. I feel like my work here is always recognized; the atmosphere in Dunia is cooperative & supportive, which I think is rare in today’s work place. I got promoted in real life when I became a mother last year and I could still manage to work with the same passion and zeal. Most importantly, it brings a smile to my face when I come to work on a daily basis and that is mainly attributed towards the people around me.

  • Saleesh PS – Team Leader, Sales; with dunia since June 2009

    I absolutely love the people I work with, and I love what I do. Dunia is a fast growing organization and I believe my career also will grow with the company. I have already achieved my first dream with dunia by becoming a Team Leader. Want to go lots more.

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    Mary Njambi – Contact Center Agent; with dunia since November 2008

    I am privileged to be part of dunia family because dunia gives me a life experience of working and serving multinational customers and staff as a whole. The management is always keen to appreciate and motivate the staff at all levels.

Terms & Conditions:

DOORS is a blended learning 24-month-long program, offered at the sole discretion of Dunia Finance LLC and Dunia Services FZ LLC (henceforth called “dunia”).*Candidates applying for this program will be required to go through a selection process. Completion of the application does not guarantee selection, which will be at the sole discretion of dunia. Candidates from banks and financial institutions other than dunia can also apply; if selected, they will be required to join dunia prior to the start of the program. Candidates selected to attend the program will be required to meet all program requirements, including but not limited to attendance, participation, assignments and grades, while continuing to perform and deliver results in their roles in dunia. Selected candidates who fail to meet any of the above requirements will not be considered to have completed the program. Each candidate must verify beforehand that the program is suitable for his/her requirements and ensure the necessary level of competence required to achieve the objectives of this program. Copyrights in the entire program content vest with dunia. No part of the training material may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise without prior written permission of dunia. All decisions will be made at the sole discretion of dunia and dunia reserves the right to modify, cancel, change or alter the program, its contents, duration, dates, speakers, etc. at any time, without prior notice or any obligation on its part and at is sole discretion. However, in case unforeseen circumstances require us to cancel the program, selected candidates will be sent a prior intimation.